What is Hybrid Hosted?
VIZIOBox's phone system solutions are built on a unique patented architecture that offers you the reliability of a premise-based system and the flexibility of a hosted system. For this reason, the term "hybrid-hosted" was coined. Like a hosted solution, hybrid-hosted systems provide free VoIP calling, support for telecommuters and branch offices, system monitoring, automated configuration backups, and easy management. Yet, like a premise-based solution, these systems are real assets that offer rock-solid PSTN connectivity, advanced features, and complete data privacy. Best of all, VIZIOboxs hybrid-hosted solutions are available at a fraction of the cost.

Hybrid Hosted model

Hybrid Hosted Benefits
  • Management via a Single, Simple, Interface (Admin Panel)
  • Web-based User Portal
  • Moves, Adds, Changes, and Deletes (MACDs) Management
  • 24/7 Proactive System Monitoring
  • Automatic Software Updates
  • Free Disaster Recovery for System Configurations
  • Zero-Configuration Teleworker Functionality
  • One-Click Branch Office Linking
  • Report Generation
  • Secure, Private Local Data

Anywhere Management

Our System's hybrid-hosted architecture enables us to host web-based administrative interfaces for our application. This allows your administrators and users to manage their systems from anywhere. Thats why it"s called Anywhere Management. The Admin Panels allow administrators to make moves, adds, changes, and deletions (MACDs); manage offices, queues, and permissions; build and edit call menus, voice prompts, and music on hold. The system's User Panels also allow users to review incoming and outgoing calls, listen to voice messages, configure FindMe features, and run call reports if they have the required permissions.

System Monitoring

You can sleep knowing that we continually monitor the health of your local Fonality server for the following:

  • RAID drive failure notification
  • PBX software errors
  • Critical services failures
  • Disk space overcapacity
  • Successful configuration file backups

When a critical error is detected, our monitoring system will first attempt a repair and restart of the service. In the event this does not solve the issue, the system will automatically generate a support ticket to our 24-hour support center for remedial action.

Automatic Software Updates

Hybrid Hosted architecture allows for the consistent, real-time display of the status of software versions installed at each site. Software updates are transparently sent to the local server during low-load times. Upgrades are initiated by you and non-critical items show up automatically. This means we can add features and improve scale while you sleep.

Patented Zero-Configuration Teleworker

Thanks to the Hybrid Hosted architecture, telecommuters and remote workers can be supported without special configuration. The Data Center gathers the public IP address of the local Fonality Server so that it can be used by remote IP phones to enable a simple registration process. Combined with DMZ/Host Server firewall settings, this virtually eliminates problems that can occur in supporting IP phones for remote telecommuters, while protecting the security of your organization's internal systems.

Report Generation

The phone systems have an extensive call data reports (CDR) system that can optionally generate call reports from our Data Center via the hosted interface. This allows your local premise server to focus on call processing and avoid the CPU spikes often associated with running large local database queries. Of course, all of your original call details are kept intact at your premises in the event that you ever want to use a third-party reporting engine.

Secure, Private Local Data

Because the system resides on your premise, it continues to receive and make calls if your Internet connection goes down. Your data is also 100% private. Your voice traffic, voicemails, and recordings are managed entirely by the local server on your private network. Furthermore, the local server communicates with us via an outbound, encrypted VPN connection, which means you don't need to compromise security by opening firewall ports.